Telecom | Gart – Operating Platform for Enterprise AI Apps

Reimagine Telecom Operations with AI-Native Apps

From customer support to incident management, Gart helps telecom operators launch AI apps in weeks — not months — for faster growth, better service, and leaner operations.

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Overview of solution

Telecom companies face rising competition, complex networks, and demanding customers. Legacy automation (ERP workflows, RPA, BSS/OSS connectors) often can’t keep up with fast-changing services, new customer demands, or millions of daily interactions.

‍Gart offers AI-native apps purpose-built for telecom, designed to handle complex customer journeys and large-scale operations. Our apps combine natural-language process mapping with instant execution — no code, no lengthy IT projects.

Finance Use-Cases

Front Office

AI reception for SIM activation and onboarding, personalized offers, churn-prevention campaigns, and automated debt collection.

Back office

Automated document workflows, reporting, and ERP/CRM copilots.

Intake

Automated processing of service requests, number portability, new SIM activations, and corporate orders.

Equipment & logistics

AI apps for warehouse control, technician reporting, and delivery planning.

HR

AI recruiter, onboarding modules, and quality monitoring.

Incidents

AI service desk, log analytics, and first-line support bots.

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Architecture: How Gart Apps Work

Gart is a platform for building AI-native apps that connect directly into telecom business processes. Our apps can be deployed across multiple channels — CRM, OSS/BSS, mobile apps, web portals, email, or messengers — and scale seamlessly across the organization.

Key technical components:

LLM Orchestration Layer

Ьanages tasks across AI apps, agents, and external services.

Memory & Context Engine

Personalizes interactions based on customer history and process context.

Workflow Manager
‍

Creates and adapts business processes using graphical flowcharts or natural language instructions.

Integration Layer
‍

Direct connectivity to CRM, ERP, BSS/OSS, payment, and logistics systems.

RAG Data Layer
‍

Brings enterprise knowledge, documents, and data into AI app responses and actions.

Monitoring & Feedback

Analytics, dashboards, and optimization for continuous improvement.

Secure, scalable AI-native apps
for the future of Telecom

Customer-first

AI apps for support, retention, and seamless onboarding.

Network resilience

Incident management and field service automation at scale.

Scalable operations

Automate across millions of subscribers and devices.

Telecom expertise

Apps tailored to OSS/BSS, CRM, and regulatory environments.

Feedback from our beloved Clients

We help teams unlock productivity by automating routine and creating AI Assistants. Discover how others transformed their workflow.

FMCG brand

Head of L&D department

"With Gart, we built an AI-powered simulator for our L&D team that replicates real sales conversations. Reps practice in real time, get instant feedback, and improve fast. The AI adapts to their responses and helps us scale training without extra resources. It's been a game changer for onboarding and performance."

Viktor Vorontsov

Sr. IT Project Manager | Digital Transformation Consultant

"We process hundreds of CVs weekly. With Gart, our AI assistant screens resumes, chats with candidates, and shortlists top talent automatically. It cut our time-to-hire by 40% and freed up recruiters to focus on interviews, not admin."

Jason Smith

Operation Director at Medex

"Gart helped us automate patient lead qualification. The AI chats with potential patients, collects key info, and routes them to the right doctor — all in minutes. We've reduced manual work by 80% and significantly improved response times."

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